Hiring IT support isn’t like buying a coffee machine. It’s more like choosing who gets the keys to your office—even when you’re not around.

This is the team that’ll help your staff troubleshoot day-to-day annoyances and the crew you’ll call in the middle of a cyberattack. So, yeah, choosing the right business IT support provider? Kinda a big deal.

But how do you know if a provider’s the real deal—or just another generic name in a crowded Google search?

If you're a business owner in Michigan, especially near Highland, these five questions will help you sort the tech wizards from the ticket-pushers. And if you're wondering where Intuitive Technologies  stands on these? We’re right here with answers.

1. “What exactly do you support—and what’s off the table?”

This seems basic, but you'd be surprised how many providers are vague about it.

Some only touch your network. Others avoid hardware. Some charge extra for on-site visits. Before you sign anything, you need to know where their responsibility starts and stops.

Ask them:

• Do you handle both on-site and remote support?
  
  
• Will you manage third-party tools like VoIP, printers, or industry-specific software?
  
  
• Do you take care of cloud backups and disaster recovery?
  
  

Why it matters: Your staff doesn’t care who’s responsible—they just want stuff to work. And honestly? So do you. So make sure your IT support doesn’t come with asterisks and footnotes.

At Intuitive Technologies , we don’t pass the buck. If it touches your network, we’re on it. We provide full-service business IT support across Highland, MI and beyond—hardware, software, cybersecurity, and everything in between.

2. “How fast do you respond—and how fast do you resolve issues?”

It’s one thing to say you “offer 24/7 support.” It’s another to pick up the phone at 4:17 PM on a Friday when someone just accidentally deleted the shared drive.

Ask for:

• Average response time for high/medium/low-priority tickets
  
  
• Guaranteed service levels (SLAs)
  
  
• How they prioritize urgent requests (because everything feels urgent when your Wi-Fi is down)
  
  

And don’t just settle for vague promises. “We’ll get to it as soon as we can” doesn’t cut it when your team is staring at frozen screens.

With Intuitive Technologies , we’ve built our reputation on rapid response—especially here in Highland, MI. Most local issues are addressed same-day. And remote? Sometimes in minutes. Because let’s be real—downtime costs money.

3. “How do you handle security—and do you train our team, too?”

Spoiler alert: 99% of security issues start with people. Someone clicks the wrong link. Someone reuses a password (and then reuses it again). That’s how breaches happen—not because of Hollywood-level hackers, but because of regular folks doing regular things.

So yeah, strong cybersecurity isn’t just antivirus and firewalls—it’s education.

Ask:

• Do you offer employee cybersecurity training?
  
  
• How do you handle ransomware, phishing, and endpoint protection?
  
  
• Do you help us meet compliance standards (HIPAA, PCI, etc.)?
  
  

And here’s something most providers won’t bring up until it’s too late: cyber liability insurance support. Ask if they’ll help with documentation if something ever goes sideways.

At Intuitive Technologies , our business IT support includes layered protection and education. We train your staff, secure your systems, and help you sleep easier knowing your data isn’t floating around on the dark web.

4. “What’s your local presence—and how do you support clients in Michigan?”

Sure, remote help is convenient. But when your router catches fire (don’t laugh, it’s happened), you want someone who can show up.

If your business is in Highland or anywhere nearby, your provider should be, too.

Ask:

• Where’s your team based?
  
  
• Do you provide on-site support in Highland, MI and surrounding areas?
  
  
• How quickly can someone be physically onsite in an emergency?
  
  

Intuitive Technologies was built here. Our roots are in Highland. And we support businesses across Michigan, from manufacturing in Novi to law firms in Ann Arbor. When something’s urgent, we’re in the car—not just on the screen.

5. “Can you grow with us?”

Maybe your business is small now—10 or 15 employees—but you’ve got big plans. Or maybe you’re already big, and just sick of managing six different vendors for your IT needs.

You need a provider who sees the long game.

Ask:

• Can you support us as we scale to multiple offices or remote teams?
  
  
• Do you offer strategy and long-term planning—or just day-to-day fixes?
  
  
• Can you help us budget for future tech needs?
  
  

A great IT support partner doesn’t just solve problems today. They help you avoid future ones—and give you the tech roadmap to grow smart.

That’s where Intuitive Technologies  shines. We don’t just “fix stuff.” We help you build stuff—systems, strategy, and stability. Whether you're hiring remote staff, migrating to the cloud, or opening a second location, we’re right there with you.

Bonus Tip: Listen to How They Answer

It’s not just about the answers—it’s how they give them.

• Do they explain things clearly, without making you feel dumb?
  
  
• Do they ask smart questions about your business before offering services?
  
  
• Do they talk to you like a partner—not just another monthly invoice?
  
  

Trust your gut. If the conversation feels like a sales pitch wrapped in buzzwords, you’ll get more of the same when issues pop up.

When you talk to us at Intuitive Technologies  we’ll probably ask you more questions than you ask us. Why? Because business IT support isn’t one-size-fits-all. It has to fit you—your team, your tools, your goals.

So, Ready to Ask the Right Questions?

Here’s the thing—choosing an IT provider is less about tech and more about trust. Can they show up? Can they keep your business running? Can they speak your language and understand your pain points?

Ask the right questions, and you’ll find out fast.

And if you're in Highland, MI—or anywhere in Michigan—and want IT support that’s actually built for real businesses, we’d love to talk.

No pressure. Just answers.